Articles from prior issues of The Advocate

July/August, 1999

Interview With QTC Management, Inc.
by Ken Forbes, Pacific Regional Director

AT THE PACIFIC REGIONAL TRAINING Conference I had the opportunity to talk to Maureen Bennington, Vice President of QTC Management, Inc. (QTC). Ms. Bennington’s background includes a Master of Science degree in Rehabilitation Administration from De Paul University in Chicago, Illinois. She is also a Certified Rehabilitation Consultant and a Certified Claims Manager. Her background uniquely qualifies Ms. Bennington to manage the diverse medical and professional services offered by QTC. QTC, appropriately referring to the Quality, Timely and Cost effective services provided, is headquartered in Diamond Bar, California and is a gold corporate member of NADE. QTC provides consultative examinations in many specialty areas to the California Disability Determinations Services (DDS) through clinics and medical specialists conveniently located in many cities throughout the state of California. The Pacific Regional Training Conference provided me an opportunity to tour the Burbank clinic. I noticed as we arrived that it was easy to identify the clinic from the street and the parking lot provided convenient parking for clients. The waiting room was easily accessible and patients were being evaluated by the physicians in a timely manner. Katie Johnson, Regional Account Manager and Avervatt Aroian, Area Manager, conducted the tour. Ms. Aroian described the services provided by the full service clinic which include: onAsite x-ray, laboratory, cardioApulmonary, and psychological testing. She described how relevant ancillary testing information is provided to the physician at the time of the examination (such as x-rays for the Orthopedist). This information is incorporated in the report. QTC has over 100 physicians within 15 specialty areas. These physicians serve 23 QTC clinics throughout the state of California. Ms. Bennington informed me that QTC is centralizing their transcription services and scheduling. They are also prepared to provide electronic transfer of information and electronic signature of reports. Electronic transfer can also be utilized to forward referrals to DDS. These services will greatly enhance the productivity and efficiency of both agencies. From my conversations and visit, it is clear that QTC Management, Inc. is committed to the provision of exceptional service to DDS. Thank you QTC for your support of DDS in our ongoing efforts to provide exceptional service to claimants.